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Return Policy

Cancellation Policy

We are proud to offer quality furniture at great prices to our customers. In order to provide the best prices available, orders are not returnable or cancellable. No refunds are available.

Once the order is placed with Austin's Couch Potatoes, our process is to submit an order directly to the manufacturer. This typically occurs within a 24-hour period after an order is placed by the customer. For this reason, No cancellation is possible after the order has been placed.

An average order takes 7-14 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed. If you have a question about item availability feel free to give us a call.

Customer Responsibility

It is the customers responsibility to make sure that the size of the ordered furniture is to their needs. Austin's Couch Potatoes will not be held responsible for any order that does not fit through any doors or staircases. Although we try to show the best images for our products, sometimes colors are slightly different than shown, Austin's Couch Potatoes cannot be responsible for any color or shade difference than shown on line.The customer is more than welcome to visit our showroom for viewing of the furniture before ordering.

Pick Up

Austin's Couch Potatoes will contact you after you place your order to schedule your pick up at our warehouse.

Damages Policy

Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. Although rare, in some cases there is a chance of delay by a manufacturer, we will do our best to exchange damages as fast as we can.In the rare occurrence that an item arrives damaged before your possession, please notify the delivery team or our customer service department. Arrangements will be made for qualified repair technicians to correct the damage. Please note: repairing or replacing of furniture is at the sole discretion of the manufacturer.